Fewer repeat questions
Members can get first-pass answers to common questions before another manual lookup starts.
For unions
Member support without losing control of the contract.
ContractIQ is for union leaders, contract committees, and reps who want faster member support without loosening the contract standard.
Leadership
What the union gets.
The product should make member service faster without creating a second, unofficial interpretation channel.
Clear boundaries
The site can say when it is informational, when facts are missing, and when the member should use a union escalation path.
Repeatable checks
Clock math, notice thresholds, and implemented rule branches run through deterministic tools instead of ad hoc prose.
Better issue reports
When an answer misses, the source path and tool path make the problem easier to inspect.
For reps
This should make the phone quieter, not replace judgment.
Reps still own disputed cases, policy judgment, and member advocacy. ContractIQ handles the repeated first pass and keeps enough detail to inspect what happened.
Review the trust process
Governance
What the union controls.
A union rollout should not feel like handing members to a black box. The tenant site should reflect the union's sources, limits, and launch choices.
- Contract, side letters, policies, and approved guidance.
- Which topics can use deterministic tools at launch.
- What the site says when facts are missing or a case is disputed.
- Support, privacy, security, and escalation language.
- Launch timing and the first member groups that see it.
- Which known edge cases become evals or source updates.
Start here
Bring the top 25 questions your reps keep answering.
The best first demo is not abstract. Bring real repeated questions, the source text you expect reps to use, and the edge cases that create bad advice when someone guesses.
A useful first packet
- Top repeated member questions.
- Current contract and side documents.
- Known gray areas and escalation rules.
- Names or roles for reviewers.
Talk to us
Bring a real contract problem.
Demo conversations are most useful when they start with the repeated questions your contract team sees.